Privacy Policy

1. Service

The Track Fit is a specialized service in fitness, physical rehabilitation, performance analysis, and nutrition, provided by a professional team committed to supporting you in achieving your goals.

We guarantee:

• Responsive Customer Support: When you contact us, we will respond promptly.

• Flexibility: We take into account your work schedule, current fitness level, available equipment, and dietary preferences when designing training and nutrition plans.

After completing the required forms sent via WhatsApp, our process begins as follows:

• Medical Specialist: Reviews your health condition and considers any injuries to ensure your safety.

• Fitness Trainers: Create customized training programs based on your medical reports.

• Coaches: Whether you train at home or in the gym, with or without equipment, we will design a plan that fits your goals.

• Flexible Meal Plans: We integrate your favorite foods with diverse options to maintain balance and motivation.

• Follow-up: Our team is available throughout the day to support you, resolve any issues, and keep you motivated.

• Psychological Support: To help you quit smoking or addictions and start a healthier lifestyle.

2. Personal Data

Personal data refers to any information relating to a living individual that can identify them.

3. Usage Data

Usage data is collected automatically through your interaction with our service or its infrastructure (e.g., duration of a page visit).

4. Cookies

Cookies are small files stored on your device to improve your experience, such as:

• Session Cookies – to operate our service.

• Preference Cookies – to save your settings.

• Security Cookies – for protection.

You can configure your browser to refuse cookies, but some features may not function properly.

5. Data Controller

The Track Fit is responsible for determining the purposes and methods of processing your personal data.

6. Data Processors (Service Providers)

We may engage third-party providers to process data on our behalf securely and efficiently. They are obligated to confidentiality and restricted from using data for other purposes.

7. Data Subject (User)

Any individual using The Track Fit services whose personal data is processed.

8. Collection and Use of Information

We collect various types of data to improve our service, including:

• Personal Data: (name, email, phone number, address, payment details, usage data, WhatsApp communication).

• Usage Data: IP address, browser type, visited pages, and session duration.

• Cookies: For service improvement, analytics, and security.

We may use your data to contact you via email or WhatsApp with offers or promotional materials. You may opt out at any time.

9. Use of Data

We use your data to:

• Provide and improve the service.

• Notify you about updates and changes.

• Offer customer support and communication.

• Monitor performance and security.

• Conduct analysis and development.

• Send offers, promotions, or news relevant to you.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

11. Data Transfer

Your data may be transferred to servers located outside your country. We ensure compliance with security standards during such transfers.

12. Disclosure of Data

We may disclose your personal data in the following cases:

• Legal compliance.

• Protecting our rights and user safety.

• Preventing unlawful activities.

13. Data Security

We use commercially acceptable measures to protect your data, but no method of storage or transmission is 100% secure.

14. Your Rights (GDPR)

If you are a resident of the EU, you have rights including:

• Access, correction, or deletion of your data.

• Objection to or restriction of processing.

• Data portability.

• Withdrawal of consent.

15. External Service Providers

We may use services such as Google Analytics to monitor and analyze usage, as well as remarketing services for advertising.

16. Payments

Financial transactions are processed securely through third-party providers. We do not store your payment card details.

17. External Links

Our website may contain links to other websites. We are not responsible for their content or privacy practices.

 

18. Updates to this Privacy Policy

We may update this policy from time to time. Updates will be announced on our website.